LOUISVILLE, Ky. (July 2, 2026) – The Ohio State University Wexner Medical Center, The James Cancer Center, and OSU affiliated physicians will be out-of-network for Humana members, beginning October 1, 2026. Affected Humana Medicare Advantage and Humana Healthy Horizons Medicaid members have been notified of this network change.
Humana remains deeply committed to supporting our members’ health and well-being by ensuring they have access to high-quality, affordable care. Our partnerships with healthcare providers are central to delivering on this commitment.
We understand that news of network changes may cause concern for our members. Our priority is to keep members informed and supported. Humana will provide clear guidance and personalized assistance to help members continue receiving the care they need and to help members transition to other in-network providers. We are especially focused on ensuring continuity of care, particularly for those currently undergoing treatment or managing chronic conditions.
Humana’s toll-free customer support line found on the back of insurance cards is available to support members in need of assistance or with questions.
FREQUENTLY ASKED QUESTIONS:
Q: When does Humana’s contract with The Ohio State University (OSU) end?
A: The agreement between The Ohio State University and Humana ends effective October 1, 2026. The Ohio State University Wexner Medical Center, The James Cancer Center, and OSU affiliated physicians are affected by this change.
Q: What support is available to Humana members?
Humana members are receiving continuity of care support, which includes personalized assistance to transition to other in-network providers. Members with certain medical conditions may qualify members to continue receiving treatment from their provider and to be covered by Humana at the same in-network level of benefits for a specific period. Our customer service department is available using the toll-free number on the back of member’s ID card from 8 a. m. - 6 p.m. Monday through Friday.
Q: Why has an agreement not been reached by both parties?
A: Humana remains open to good-faith discussions with The Ohio State University. We are open to renewing the contract, permitting both parties to continue focusing on keeping healthcare costs affordable for our members.
Q: Where else can I get care if The Ohio State University leaves Humana’s network of providers?
A: We understand changing healthcare providers can be difficult, and should it be necessary, we will work with our members in Ohio to help them select new in-network providers to ensure their care is not interrupted.
Humana maintains a network of high-performing providers that will help ensure our members continue to receive high-quality, effective, and affordable care.
Q: Where should I go if there is a medical emergency?
A: If an emergency happens, Humana members should always go to the closest hospital. These emergency services will be covered at the in-network benefit level, regardless of whether the hospital participates in Humana’s network.
