Humana Military’s commitment to serving TRICARE East Region beneficiaries has earned its contact center another Center of Excellence certification from BenchmarkPortal. This is the eighth consecutive year that Humana Military has achieved this certification.
Customer satisfaction played an important role in Humana Military earning this distinction. “Every day, our customer service teams work hard to make it easier for TRICARE East beneficiaries to get the answers and support they need,” said Douglas Edwards, president of Humana Military. “This certification affirms the teams’ dedication to serving beneficiaries with compassion and speed.”
The Center of Excellence certification means that Humana Military’s contact center met or surpassed the standards for effectiveness and efficiency as determined by BenchmarkPortal’s 30-plus years researching and measuring the performance of contact centers worldwide. A company’s contact center must rank in the top ten percent of the contact centers surveyed to be certified as a Center of Excellence.
Humana Military’s contact center was also named in the top three of the Large Center category in BenchmarkPortal’s 2026 Top Contact Centers Contest.
