LOUISVILLE, Ky., January 16, 2026 – Leading health and wellbeing company Humana Inc. (NYSE: HUM) today announced that its Medicaid plans in South Carolina and Wisconsin have been named 2025 Human Experience (HX) Pinnacle of Excellence Award® winners by Press Ganey, the global leader in healthcare experience solutions and services. This award recognizes top performance in Child Medicaid patient experience, honoring organizations that consistently deliver exceptional care.
As winners of the Press Ganey HX Pinnacle of Excellence Award®, Humana’s Medicaid plans in South Carolina and Wisconsin have ranked in the top 5% of healthcare providers nationwide for delivering outstanding patient experience over a minimum of three consecutive years. Press Ganey partners with more than 41,000 healthcare facilities to reduce patient suffering and enhance caregiver resilience, improving safety, quality and overall experience of care.
"Every day, Humana leads with purpose—showing what it means to deliver exceptional care to patients, support their workforce, and strengthen their community,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “It’s a true honor to recognize their extraordinary commitment and impact.”
The Pinnacle of Excellence Award® recognizes organizations who have maintained consistently high levels of excellence in metrics defined by the National Committee of Quality Assurance (NCQA). Through the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, members gave high marks to Humana’s plans for their overall quality and care accessibility.
“We are proud of the excellent service we provide to our members and are constantly finding new ways to simplify their experience in managing their health care needs and accessing services,” said Dietrick Williams, President, Humana Healthy Horizons in South Carolina. “This is especially important for people navigating the system, who cannot advocate for themselves.”
“The Pinnacle of Excellence Awards affirm our dedication to Quality Outcomes, and we are honored that Press Ganey has recognized our efforts,” added Tony Mollica, President, iCare, a subsidiary of Humana in Wisconsin. “Achieving good health can start with that first phone call to our care teams, and we are committed to ensuring that our youngest members have a healthy start.”
Humana remains focused on advancing innovative programs and partnerships that enhance access to quality care for Medicaid members. To learn more about Humana Medicaid plans, visit Humana.com/Medicaid.
About Press Ganey
About Humana
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – with resources, support and care to meet them where they are. Humana has served Medicare and Medicaid populations for decades, and our commitment to the health needs of these communities is greater than ever. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to deliver a simplified experience that makes healthcare easier to navigate and more effective. For more information, visit humana.com.
