In a complex insurance environment, dentists value more than digital tools alone. They also want clear, consistent and accessible support from their network partners.
New Humana research shows that 30% of dentists identify a single point of contact as the most useful network improvement, while 31% consider it absolutely essential to their practice1. More than half (52%) say access to a dedicated support representative would strengthen their relationship with insurance networks1.
For providers evaluating network participation, these findings point to the importance of human-centered support. A strong network relationship should offer more than access to covered patients. It should also provide a clearer path to answers, greater continuity and reliable support when questions arise.
1 “Humana – Dentist Survey,” Opinium Research, January 2026
