As Karvin Sims approached his 65th birthday, he knew he needed to learn more about his Medicare options. “I was new to Medicare…and all this literature that I was getting, phone calls, emails, snail mail. It’s sort of confusing,” said Karvin. “I don't know which route to take, which company to choose.”
So Karvin reached out to an old friend, Pat Ransom, a Humana MarketPoint licensed sales agent in Las Vegas to learn more. Pat has been a sales agent for nine years and expertly navigated Karvin through his options to find a clear path.
Pat described what each available Medicare Advantage plan covered and checked to see which of Karvin’s current providers were in-network, including his favorite dentist. With Humana Medicare Advantage plans, vision, dental and hearing coverage are part of the package, and it’s important to know ahead of time when your doctors are participating providers.
“Signing up, the process was much simpler than I thought,” said Karvin. “I felt like at ease. Pat was such a friend, such an angel. It was almost like motherly care.”
Pat explained about the services available at the nearby
Karvin chose to switch to CenterWell for his primary care needs as the center is so conveniently located for him. There he met Marisela Nadeau, NP, who took the time to get to know him and understand his needs. Marisela also helped Karvin update his preventive screenings.
“Here at CenterWell we see about 10 patients a day, sometimes even less. When a new patient comes in, you have the opportunity to really get to know them,” said Marisela. “CenterWell is so different in that they do want us to provide quality versus quantity care. Sometimes we'll have patients come in that haven't been to a doctor in several years. That extra time helps me find out what they are currently dealing with physically and emotionally. I want to make sure they leave here knowing exactly why we do everything that we do.”
