MarketPoint Agents and Humana Members Develop Special Relationships

Ms. Rachel loves to bake cakes and 22 years ago, she opened a restaurant—Mama's Eats-n-Sweets—in Jackson, Miss. The family-owned restaurant draws in customers with its Southern soul food and home-style cooking. Ms Rachel fosters loyalty among her customers as she treats them like family. 

The restaurant is where Ms. Rachel met Denise Westerfield, a Humana MarketPoint agent, 11 years ago. Denise treats her member clients like family, too. She enjoys taking the time to get to know them, understand their needs and support them with a personal touch.

MarketPoint agents like Denise conduct in-home sales appointments—or in this case, an in-restaurant appointment—to get to know the person. Denise carefully listened to Ms. Rachel’s needs and helped her navigate her Medicare options to find the best fit for her.

Describing her relationship with Denise now, Ms. Rachel said, “She's not just an insurance agent, she's more like a friend.” 

“I personally view my career as an opportunity to change lives,” said Denise. “I follow up with my members. If they need encouragement, I have encouragement cards that I keep on hand. If I have a member that calls and has a diagnostic test coming up or maybe surgery, I always make sure that I call and let them know that I'm thinking about them.”

When Ms. Rachel was diagnosed with breast cancer in 2019, Denise was there to support her and give words of encouragement. Denise was there again this year when Ms. Rachel was diagnosed with lung cancer.

“I told Ms. Rachel, ‘We’ve been through this before. That’s okay.’ She’s gonna get through this as well. She was a cancer survivor once. She’ll be a cancer survivor again.

“I was able to be with her from the beginning all the way through her procedures and her surgeries. That's so important to me and that's important to Humana. We want to continue to pass on that human care to let them know that not only do we care, but we're going above and beyond anything that they may need to change their life.”

Humana members such as Ms. Rachel entrust us with their health daily and, in turn, we go above and beyond to show them their trust is in the right place. We are proud that Denise and many of our agents are truly changing the lives of seniors—one relationship at a time.

Humana MarketPoint agents are a valuable resource. They listen closely to people’s needs, expertly help them navigate Medicare health insurance options and often develop close relationships with their clients.

Humana health benefit plans have exclusions and limitations and terms under which the coverage may be continued in force or discontinued. For costs and complete details of the coverage, call or write to your Humana insurance agent or the company.

Your results may vary. It may not be typical to improve health conditions by taking these actions.