LOUISVILLE, Ky. (Oct. 9, 2025) – Humana is actively engaged in negotiations with Bon Secours Mercy Health to renew our agreement to provide care for Humana’s Medicaid and Medicare Advantage members. These discussions are focused on achieving a balanced solution that prioritizes affordability, care quality and long-term sustainability for our members.
We remain committed to working in good faith toward a resolution that protects access to trusted care and minimized disruption. Our priority is to ensure our members continue to receive high-quality, affordable care. Our relationships with healthcare providers are central to delivering on this commitment.
Bon Secours Mercy Health operates hospitals and care facilities in South Carolina, Virginia, Ohio and Kentucky. We recognize the significance of maintaining continuity of care for our members in these communities.
We understand that potential changes may cause concern for our members. Throughout this process, our primary goal is to keep members informed and supported. Should an agreement not be reached by the end of the year, Humana will provide clear guidance and personalized assistance to help members transition to other in-network providers. We are especially focused on ensuring continuity of care, particularly for those currently undergoing treatment or managing chronic conditions.
Members with questions or in need of assistance can contact Humana’s toll-free customer support line listed on the back of their insurance card.
Frequently asked questions
Q: When does Humana’s contract with Bon Secours end?
A: Humana has agreements with each of the Bon Secours hospitals Kentucky, Ohio, Virginia, and South Carolina. In general, these agreements end in late 2025, and members are notified to when exactly their provider is affected. There are some exceptions where our relationship with Bon Secours will not be affected. Humana will provide more specific information in the coming weeks to members if a broad agreement is not reached.
Q: What happens for Humana members if the contract is not renewed?
A: If the contracts are not renewed, most Humana members across the four states currently using Bon Secours providers will be out-of-network and will need to switch to new doctors and specialists to continue accessing in-network benefits.
Humana members are receiving continuity of care support during this negotiation period. Members with certain medical conditions may qualify members to continue receiving treatment from their provider and to be covered by Humana at the same in-network level of benefits for a specific period. Our customer service department is available using the toll-free number on the back of member’s ID card from 8 a. m. - 6 p.m. Monday through Friday.
Q: Are both Humana and Bon Secours still negotiating?
A: Humana remains at the table negotiating in good faith and has offered proposals to reimburse Bon Secours at rates that are fair and reasonable. We remain open to renewing the contract if it is fair and reasonable to both sides and allows us to continue focusing on keeping healthcare costs affordable for our members.
We understand that Bon Secours has expressed concerns about operational challenges. Humana remains committed to working in good faith with our provider partners to resolve issues collaboratively and constructively.
Q: Where else can I get care if Bon Secours leaves Humana’s network of providers?
A: Humana maintains a strong network of high-performing providers that will help ensure our members continue to receive high-quality, effective, and affordable care. We understand that changing healthcare providers can be difficult, and should it be necessary, we will work with our Medicare Advantage members to help them select new in-network providers to ensure their care is not interrupted.
Q: Why have both parties been unable to reach an agreement?
A: Humana has engaged in good-faith discussions and put forth proposals that would reimburse Bon Secours at rates that are fair and reasonable. Unfortunately, Bon Secours has made significant financial demands that will ultimately increase healthcare costs for patients.
Q: Where should I go if there is a medical emergency?
A: If an emergency happens, Humana members should always go to the closest hospital. These emergency services will be covered at the in-network benefit level, regardless of whether the hospital participates in Humana’s network.
