LOUISVILLE, Ky. (March 2, 2026) – Moffitt Health System and Moffitt Cancer Center in Florida will be out-of-network for Humana Medicare Advantage members beginning July 1, 2026. Humana remains deeply committed to ensuring our members have access to high-quality, affordable care. Our partnerships with healthcare providers are central to delivering this commitment.
We understand potential changes may cause concern for our members. Our primary goal is to keep members informed and supported and provide personalized assistance to help members transition to other in-network providers. We are especially focused on ensuring continuity of care, particularly for those currently undergoing treatment or managing chronic conditions.
Members with questions or in need of assistance can contact Humana’s toll-free customer support line listed on the back of their insurance card.
FREQUENTLY ASKED QUESTIONS
Q: When does Humana’s contract with Moffitt Health System end?
A: The agreement between Moffitt Health System and Humana Medicare Advantage members ends effective July 1, 2026. All Moffitt locations and the Moffitt Cancer Center are affected by this change.
Q: What support is available to Humana members?
A: Humana Medicare Advantage members are receiving continuity of care support, which includes personalized assistance to transition to other in-network providers. Members with certain medical conditions may qualify members to continue receiving treatment from their provider and to be covered by Humana at the same in-network level of benefits for a specific period. Our customer service department is available using the toll-free number on the back of member’s ID card from 8 a. m. - 6 p.m. Monday through Friday.
Q: Where else can I get care?
A: Humana maintains a network of high-performing providers that will help ensure our members continue to receive high-quality, effective, and affordable care. We understand changing healthcare providers can be difficult. We are working with our Medicare Advantage members in Florida to help them select new in-network providers to ensure their care is not interrupted.
Q: Where should I go if there is a medical emergency?
A: If an emergency happens, Humana members should always go to the closest hospital. These emergency services will be covered at the in-network benefit level, regardless of whether the hospital participates in Humana’s network.
