LOUISVILLE, Ky. Nov. 4, 2025 – Humana is actively engaged in negotiations with Centra Health in Virginia to renew our agreement to provide care for Humana’s Medicare Advantage members. These conversations are focused on finding a path forward that balances affordability, care quality, and long-term sustainability for our members.
We are working in good faith to reach a resolution that avoids disruption and maintains access to trusted care for our Virginia members. In the meantime, we continue to honor Humana’s contractual relationship with Centra, which follows CMS reimbursement guidelines. We are committed to providing our members with care that is both high-quality and affordable. Strong partnerships with healthcare providers are essential to fulfilling this promise.
For our members in southern and central Virginia, we know news of potential changes can be worrying. We are committed to keeping you informed and supported during this process. If we are unable to reach an agreement by year’s end, we will guide members every step of the way — providing clear information and personalized support to help find other in-network providers. Our main goal is to keep their care uninterrupted, especially for those currently undergoing treatment or managing a chronic condition.
Humana’s toll-free customer support line found on the back of insurance cards is available to support members in need of assistance or with questions.
Frequently asked questions
Q: When does Humana’s contract with Centra Health end?
A: The agreement between Centra Health and Humana ends effective Jan. 1, 2026, unless the contract is renewed prior to that date.
Q: What happens for Humana members if the contract is not renewed?
A: If the contracts are not renewed, Humana Medicare Advantage members currently using Centra Health providers in Virginia will be out-of-network and will need to switch to new doctors and specialists to continue accessing in-network benefits.
Humana Medicare Advantage members are receiving continuity of care support during this negotiation period. Members with certain medical conditions may qualify members to continue receiving treatment from their provider and to be covered by Humana at the same in-network level of benefits for a specific period. Our customer service department is available using the toll-free number on the back of member’s ID card from 8 a. m. - 6 p.m. Monday through Friday.
Q: Why has an agreement not been reached by both parties?
A: Humana remains at the negotiation table and is open good-faith discussions with Centra Health. We are open to renewing the contract, permitted it allows both parties to continue focusing on keeping healthcare costs affordable for our members.
Q: Where else can I get care if Centra Health leaves Humana’s network of providers?
A: We understand changing healthcare providers can be difficult, and should it be necessary, we will work with our Medicare Advantage members in Virginia to help them select new in-network providers to ensure their care is not interrupted.
Humana maintains a network of high-performing providers that will help ensure our members continue to receive high-quality, effective, and affordable care.
Q: Where should I go if there is a medical emergency?
A: If an emergency happens, Humana members should always go to the closest hospital. These emergency services will be covered at the in-network benefit level, regardless of whether the hospital participates in Humana’s network.
